Welcome to Q Hotel Plus Wrocław! Our team is available to assist you at any time! We are honoured that you have chosen our hotel. To make your stay comfortable, we offer following amenities. However, if you require any service, which is not listed below, do not hesitate to contact our Reception.
GENERAL INFORMATION
CHECK IN / CHECK OUT
Hotel night begins at 3:00 p.m. and ends at noon (12:00) on the next day. YOUR GUESTS The Guests’ visitors after 10:00 p.m. are kindly requested to check-in at the Reception using their ID card.
CLEANING SERVICE
Cleaning service in the rooms is provided between 8:00 a.m. and 4:00 p.m. If you do not wish to have the room cleaned, please hang the ‘Please do not disturb’ tag on the door handle outside the room.
RECEPTION
Reception is available 24 hours a day. Dial 700 to contact Reception from your room telephone.
SMOKING
All of the rooms and public areas in the hotel are non – smoking. A room refresh fee minimum of 1000 PLN will be assessed for smoking in our guest rooms, corridors and all public areas.
RESERVATIONS
To extent your stay or make a reservation, please contact our Reception. To book a room in one of the Q Hotel Plus Wrocław:
- telephone reservation: +48 71 749 17 00
- on-line booking: go to www.qhotel.pl
ANIMALS
Pets can be accommodated in the hotel after prior notification to the reception and for an additional fee as specified in the price list. Pets staying at the hotel must be under constant care. On request and subject to availability, the hotel staff are able to supply the room with additional accessories, such as a bowl or bedding. If the animal is left unattended in the room, for the comfort and safety of hotel attendants, the service is not performed. The owner of the animal is fully responsible for any damage caused by the animal to the property of the hotel or other guests.
KIDS
In the hotel room and other parts of the hotel, children under 12 years of age are allowed to stay only under the supervision of their legal guardians. Legal guardians assume full responsibility for any damage caused by children
BOTTLED WATER
Bottled water is available in your room. There are two bottles of water with capacity - 0,33l. Water tank with mineral water is available in the reception hall. We inform that tap water is safe to drink.
ELECTRIC OUTLETS
All electric outlets in your room are off when your room card is not inserted in the control box, which is located nearby the entrance. There is a possibility to get additional card – ask at the Reception. If you would like an any appliances, please use electric outlets located near the tables.
ADDITIONAL TOILETRIES
Hairdryer is in your bathroom. Sewing kit and shoe amenities are in the room.
TELEVISION CHANNELS
The order of available TV channels are as underneath:
INTERNET
High Speed Internet access is available in all rooms, restaurant, reception hall, lobby bar and conference rooms. To connect to the Internet choose network Q Hotel Plus Wrocław and password: qwroclaw. There is also possibility of connecting with wired Internet. On request, you will find the internet cable at the Reception. If you find any difficulties connecting with WiFi, call our Reception.
COMMUNICATION
Telephone calls are connected between 7:00 a.m. and 10:00 p.m. If you wish your calls to be put through at other time, please leave a message at the Reception. Reception - dial 700 Restaurant - dial 800, Bar – dial 801 From room to room calls - dial the room number directly:
Reception - dial 700
Restaurant - dial 800
Bar – dial 801
From room to room calls - dial the room number directly
BREAKFAST
Breakfast is served in the QUESTA Restaurant between 06:30 and 10:30 a.m. at the weekend between 07.00 and 11.00 a.m. It can be also delivered to your room. For this service we charge 15,00 PLN.
COFFEE / TEA MAKER
A coffee/tea maker and supplies are available in your room.
RESTAURANT
The restaurant is open between 12:00 and 10:00 p.m. and it offers cold and hot dishes, wide variety of soft and alcoholic drinks. All details can be found in the Questa Restaurant.
LOBBY BAR
Lobby bar is open between 12:00 p.m. and 12:00 a.m. and offers drinks and cocktails.
ROOM SERVICE
Our staff can deliver your à la carte order to your room between 7 am and 10 pm for an additional charge of 15 PLN.
SAFE DEPOSIT BOX
Safes are provided in each room. To lock the safe, please enter your personal code and press “#”. The display will show “CLO–”. The locking bolts will slide out automatically. To open the door, please enter your personal code. “OPEN” will be displayed and the safe will open automatically.
CREDIT CARDS
We gladly accept MasterCard, Visa, American Express, Maestro, Diners and BLIK payment.
COMPLIMENTARY TOILETRIES
For your convenience, complimentary toiletries such as razor, shaving kit, dental kit, comb, bathrobe, sanitary napkins and shower caps are available free of charge at the Reception. We also have additional blankets, pillows, soap/shampoo, towel, shoehorns and clothes hangers, which are also available at the Reception.
IRON AND IRONING BOARD
An iron and ironing board are in every room.
WAKE UP SERVICE
To schedule a wake up call, please contact our Reception.
LUGGAGE ASSISTANCE AND STORAGE
Luggage assistance and storage are available at the Reception (possibility of luggage storage: up to 6 hours after checking out).
LAUNDRY SERVICE
The laundry form and laundry bag are placed in the closet in every room. To use laundry service fill in the ‘Laundry form’ put the clothes in the laundry bag and leave it at the Reception. If you leave the laundry before 9:00 a.m. it will be ready on the next morning.
PARKING
Hotel has monitored underground parking – limited availability. For additional parking places and rates contact the Reception. The rules of underground parking usage are available on the garage level.
MAP & INFORMATION
City map and information about local attracions are available in the reception hall.
PHOTOCOPY / PRINTING
Photocopy, printing and fax service is available at the Reception. First 3 copied/printed pages are free of charge, each next page costs 0,50 PLN (black/white) or 1 PLN (full colour).
CONFERENCE AMENITIES
Our hotel has 5 conference rooms, enabling to arrange small meetings and big conferences, up to 200 people, as well. If you would like to organize a conference or any business meeting in our hotel, contact our conference department:
phone: + 48 71 749 810 or e-mail: wroclawplus@qhotels.pl.
First aid kit is available at the Reception. For any emergency please dial 700 immediately, to inform Reception. To call a doctor to the hotel, please contact our Reception. If you see a fire, please inform our Reception (tel. 700) and/or start the alarm switch, located on the hall. Then, use the escape route and go in front of the hotel. For additional fire safety information, please refer to information posted on the back of the room door.
1/ Hotel rooms are available for nightly rental. Check-in starts at 3:00 PM and extends until 12:00 PM the following day. Breakfast is served in the restaurant on weekdays from 6:30 AM to 10:30 AM, and on weekends from 7:00 AM to 11:00 AM.
2/ The Guest of the Hotel, who is renting a room, is required to present a valid photo identification document (such as an ID card, driver's license, or passport) confirming their identity to the reception employee during the check-in process. If the Guest declines to display the document or present it in a manner that prevents identification, the Receptionist is obligated to deny the issuance of a room key.
3/ During check-in, the Guest must either pay a fee covering the value of their stay, leave a cash deposit, or authorize a pre-authorization on a credit card. To establish a Hotel credit, a minimum amount equivalent to the total value of the stay, including additional expenses like parking and breakfast, will be blocked on the card.
4/ In the event that the room card is misplaced during the Guest's stay, the Receptionist is obligated to verify the Guest's identity using the check-in data before providing a replacement card.
5/ Upon check-in, the Guest is provided with a Hotel card bearing the name provided during the reservation process, and they are required to sign on the card.
6/ If the Guest does not specify the length of their stay when renting a room, it will be assumed that the room was booked for one Hotel night.
7/ If a guest wishes to check out later or extend their stay, they should inform the Reception by 10:00 AM the following day. The Hotel will make every effort to accommodate requests for extending the stay, subject to availability.
8/ If the guest fails to remove their belongings from the room by the end of the Hotel night without informing the Reception of their intention to check out later or extend their stay, the Hotel reserves the right to move the belongings with due care and deposit them in another available room or the Hotel's luggage room.
9/ In the event of the Guest's stay being canceled during the Hotel night, the Hotel will not provide a refund for the respective Hotel night's fee.
10/ The Guest may not transfer the room to other persons, even if the Hotel night for which the fee was paid has not expired.
11/ The Hotel has a lights-out period from 10:00 PM to 6:00 AM. During the designated lights-out period, guests are required to observe and respect the rest and tranquility of other individuals utilizing the Hotel's services. A fine of PLN 200 applies for the violation of the nights-out rule. The Hotel reserves the right to impose a higher fee if additional indirect costs are incurred due to disturbances of the nights-out period, such as compensating other Guests for any inconvenience caused.
12/ Persons not checked in at the facility may stay in Guest rooms only until 10:00 PM. After thisdesignated hour, it is necessary to contact the Reception and register any additional person whowishes to stay, which may result in an additional fee as per the Hotel's price list.
13/ The Hotel provides services according to its category and standard. Guests are kindly asked toreport any concerns about the quality of service to the Reception as soon as possible to enable the Hotel to respond promptly.
14/ Valuables, money, and documents should be kept in the locked safe provided in the room. If anyvaluables are left outside the safe, the Hotel will not be responsible for them.
15/ The Hotel's liability for the loss of or damage to items brought by the Guest is governed by theprovisions of Articles 846-849 of the Civil Code. The Hotel's liability is subject to limitation if theseitems are not deposited for safekeeping in the Hotel's luggage room. The Hotel reserves the right todecline the safekeeping of money, securities, and valuable items, particularly those of significantscientific or artistic value or deemed a security risk, if they are disproportionately valuableconcerning the Hotel's size or standard or if they occupy excessive space.
16/ Room service is provided from 8:00 AM to 4:00 PM. If a Guest chooses not to have their roomserviced on a particular day, they are required to place a red "Please do not disturb" tag on thedoor.
17/ Guests of the Hotel are financially responsible for the services and goods used and orderedduring their stay. In the event of non-payment, the Hotel reserves the right to charge guests anamount equivalent to the order or service.
18/ The upgraded room categories have minibars which are charged extra. Upon the Guest'srequest, the staff will deliver a complete minibar to the standard room after receiving a depositequivalent to the entire minibar's value.
19/ All damages and defects occurring during the Guests' stay should be reported immediately to the Reception staff. The Hotel reserves the right to charge the Guest an amount equivalent to the cost of removing or repairing the damage caused by the Guest or their visitors.
20/ All instances of above-normal soiling occurring during the guests' stay should be reportedimmediately to the Reception staff. The Hotel reserves the right to charge guests an additional feeof at least PLN 300 for any cleaning services that are not included in the standard service. This feemay be increased if the costs resulting from a non-standard maintenance service exceed the initialamount.
21/ For safety reasons, using heaters and other electrical appliances that are not part of theHotel's equipment and may pose a fire hazard is strictly prohibited in the Hotel rooms.
22/ On the premises of the Hotel, including Hotel rooms, in accordance with the Law of April 8,2010, amending the Law on Health Protection against the Consequences of Tobacco and TobaccoProducts Use and the Law on State Sanitary Inspection (Journal of Laws No. 81, item 529), No. 81,item 529) - there is a complete ban on smoking cigarettes and tobacco products. The ban alsoapplies to electronic cigarettes. Violation of the prohibition of smoking cigarettes and tobacco products in the Hotel room will resultin the Guest being responsible for covering the cost of de-aromatization of the room, amounting to1000 PLN.
23/ The hotel reserves the right to charge the guest's payment card for any damage orappropriation of hotel property discovered after the guest's departure and, if the card details aremissing, the hotel has the right to claim financial compensation.
24/ Whenever leaving a room, it should be made sure that the doors and windows are properlyclosed.
25/ For data protection reasons, personal items left by the Guest in the room will be stored for aperiod of 6 months. The Hotel does not store food items, beverages, medicines and cosmetics left inthe room after the Guest's stay.
26/ The commencement of the stay in the Hotel implies the Guest's acceptance of theseregulations. The Hotel may refuse to accommodate a Guest who, due to their behavior, causes asense of danger among the staff or appears to be under the influence of alcohol or intoxicants.
27/ The Hotel reserves the right to refuse accommodation to a guest who, during their previous stay, severely violated the Hotel regulations, resulting in damage to Hotel property or guests, harm to another guest, Hotel employee, or any other person staying at the Hotel, or who otherwise disrupted the peaceful stay of guests or the Hotel's operation.
28/ The Hotel has introduced procedures for the protection of minors in accordance with the law inforce (Act of 28.07.2023 amending the Act on the Family and Guardianship Code and some otheracts) and therefore takes all possible steps to carry out the identification of the child and theirrelationship to the adult accompanying them.
1/ The Controller of the personal data of Hotel Guests is Wroclaw Q Hotel Sp. z o.o. Sp. J. with its registered office in Kraków, ul. J. Lea 202 A entered in the Register of Entrepreneurs of the National Court Register by the District Court for Krakow-Śródmieście in Krakow, 11th Commercial Division of the National Court Register under the number 0000872845 (hereinafter referred to as the Hotel).
2/ The purpose for which the Hotel processes personal data is to conclude and execute the contract for the provision of Hotel services. In addition, the purpose of the Hotel's processing of personal data is:
a. investigation of possible claims by the Hotel in connection with the damage caused by the guest,
or defense against the guest's claims against the Hotel,
b. documenting the performance of the service for tax purposes,
c. ensuring the highest quality of service for Hotel guests.
If the Guest has given consent for the processing of personal data for marketing purposes, the Hotel will process the personal data to provide marketing information and offers about its products and services to the Guest. Additionally, the Hotel processes personal data of Guests collected by Hotel surveillance to ensure the security of Hotel Guests and other individuals on the Hotel premises.
3/ The legal basis for processing the Guest's personal data obtained by the Hotel is the contract for the provision of Hotel services. The legal basis for processing the Guest's personal data used for marketing purposes is the Guest's consent. The Hotel informs that consent can be withdrawn at any time. Withdrawal of consent does not affect the validity of processing that took place before the withdrawal of consent.
The legal basis for the processing of a Guest's personal data by monitoring is the protection of the Guest's vital interests, the protection of vital interests of other individuals, and the legitimate purpose of the Controller. The legal basis for the processing of the Guest's personal data to provide the highest quality of service to Hotel guests is the legitimate purpose of the Controller.
4/ The Hotel transfers personal data to the following categories of entities:
a. Companies belonging to the Q Hotel network, i.e. Wygrana Q Hotel Spółka z ograniczoną
odpowiedzialnością Spółka Jawna, KRS No. 0000873272, Katowice Q Hotel Sp z o.o. Sp. J., KRS
No. 0000874830, Radzikowskiego Q Hotel Sp. z o.o. Sp. J., KRS No. 0000873278, GSH Q Hotel Sp.
z o.o. Sp. J. KRS No. 0000876770, Wrocław Bielany Q Hotel Sp. z o.o. Sp. J. KRS No. 0000873238
and the company providing management services, i.e. Main Q Hotel Sp. z o.o., KRS No.
0000766328
b. companies providing IT support services to the Hotel and providing IT software,
c. accounting firms that provide bookkeeping services,
d. transportation and cab companies in the event that the Guest orders transportation or shipment,
e. law firms providing legal advice and representation.
5/ Duration of personal data processing:a. personal data obtained in connection with the concluded contract for the provision of Hotelservices will be processed for the period of the statute of limitations for tax claims or civil law claimsof the Hotel or the Guest, whichever is later,b. personal data obtained on the basis of consent for marketing purposes will be processed for thevalidity period of the consent for marketing purposes,c. personal data obtained in connection with the monitoring will be processed for a maximum of 30days from the date of recording, after which they will be permanently deleted (depending on thetechnological solution used).
6/ Each Guest has the right to access personal data, to their rectification, erasure or restriction ofprocessing. In addition, each Guest has the right to object to the processing. The data can beaccessed at the Hotel's headquarters. In addition, the Hotelprovides an address wroclawplus@qhotels.pl for contact regarding the personal data issues.
7/ Each Guest has the right to file a complaint with the supervisory authority, which is the InspectorGeneral for the Protection of Personal Data, ul. Stawki 2, 00-193 Warszawa.
8/ The Hotel does not intend to transfer personal data outside the EEA.
9/ Provision of personal data in terms of name and address is a requirement for entering into acontract for Hotel services. Failure to provide personal data will prevent the Hotel from enteringinto a contract for Hotel services.
10/ The Hotel makes automated decisions on the basis of personal data, including profiling. Thehistorical personal data that the Hotel has obtained in connection with the provision of Hotelservices to the Guest is used for profiling purposes.
